![]() I sent emails 2 days in a row asking them what else I could offer. The down side is after sending them my amazon order number, a copy/paste of my order details (date purchased, price, etc), serial number and the number on the manual, they responded that that wasnt enough to ensure I owned the product. Took me about 4 to 5 hours using the two wrenches supplied with the bench. just time consuming because of weight and especially if you dont have your own socket set to speed things up. As I said above, it is not terribly hard to put together. I almost always throw manual away, so I am thankful I had not done so yet as I had already assembled the unit. they need the serial number on the back of the crossbar (which was on the rouned lower bar on the back of the unit) AND the number on the manual. if you buy this here on Amazon, and have any issues that needs support, so you know. but 2 days after my email to them has me thinking it wasnt. Odd to me that my emails got replies from different people. in fact, 3 different replies came, one to answer a voice mail, two to answer two emails I sent. Update Jan 27 2018: So support got back to me. despite my grievance, I would recommend this and buy it again. Really want to give this product a 5 star review. Alright, well here is hoping they see and respond to this review faster than their voice mail or email. Just tried again, 5th time today, still no answer. ![]() I guess they have been fortunate in most cases that the product is just rock solid with no problems for most, but their really is no excuse for not responding within a 24 to 48 hour period of time in 2018. While I think the product is top notch overall, I find it hard to believe they are this busy that they have nobody to answer emails or phone calls, throughout the day. I left 2 messages, as well as called back to try any of the 4 options and not one of them results in someone answering the phone. Actually, one of them goes all the way in, the other does not.īut my gripe here is. Short of somehow bending the thick metal edges a bit, neither of the rails fold down into place once the two pins are inserted into the vertical post holes. I can slam it down and pound on it and it will wedge into place, but the other is clearly a good 1/4" too small. ![]() So the minor issue, which I do hope is resolvable, is like some other reviews, the two safety bars that are used to catch a barbell when squatting (or act as a stop), (in the picture its the two silver rails down by the knees going from front to back), are both too short. because things happen, as long as the company backs the product and takes care of any defects, I am fine. I will first say that this will become a 5 star review if/when my only product issue gets resolved. I didnt even read the text, just looked at the picture and the step I was in and it pretty much made sense. The bolts/parts are in a package in the order of the steps, and nicely labeled. Not much else to add to what others said. The instructions are some of the best I have ever seen. I opted for this because of the 2x3 construction, price, options, and the reviews here. Honestly, all of these cages are pretty solid in this range. A friend has another name brand cage that was slightly less but came with a lot less. For the money, in my opinion this product offers more and possibly at a higher quality than other brands. ![]() actually I used the two wrenches provided in the X-Class bench I also purchased (which is also a 5 star product). I took my time to put it together and because I was stupid in misplacing my socket wrenches, I used the two wrenches provided. As just about every other review has said, this thing is a beast. potentially minor issue.įirst, the product. what i hope is resolvable at no cost to me. I am rating this 2 stars for one main reason and one.
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